Refund policy

Thank you for shopping at Hubbuka. We want you to be satisfied with your purchase. Please review the following return and refund terms before requesting a return.

1. Return Eligibility

We accept eligible return requests within 30 days of delivery.

To qualify for a return:

  • The item must be unused, undamaged, and in its original condition.

  • The item should include its original packaging, accessories, parts, and manuals where applicable.

  • Proof of purchase, such as an order number or order confirmation, must be provided.

  • You must contact our customer service team before returning any item.

Please do not send a return without first receiving return instructions from us.

2. How to Request a Return

To request a return, contact us at:

Email: [email protected]

Please include:

  • Your order number

  • Your full name

  • The item you wish to return

  • The reason for the return

  • Photos or videos if the item is damaged, defective, or incorrect

After reviewing your request, we will provide the applicable return instructions.

3. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible.

We may request photographs or other information to help verify the issue. Once reviewed, we will provide an appropriate resolution, which may include a replacement, refund, or other remedy where applicable.

4. Non-Returnable Items

Returns may not be accepted for:

  • Items that have been used, damaged, altered, or assembled beyond what is reasonably necessary to inspect them

  • Items missing original parts, accessories, or packaging

  • Items returned without prior authorization

  • Items that cannot be returned for health, hygiene, safety, or other applicable reasons

  • Final-sale items where clearly identified before purchase, except where required by applicable law

These restrictions do not limit any mandatory consumer rights that may apply.

5. Return Shipping Costs

If a return is due to a damaged, defective, or incorrect item, we will review the circumstances and provide appropriate return instructions.

For change-of-mind returns, customers may be responsible for return shipping costs unless otherwise required by applicable law.

Original shipping charges are generally non-refundable unless the return results from an error on our part or applicable law requires otherwise.

6. Refunds

After we receive and inspect an approved return, we will notify you of the refund status.

If approved, the refund will be issued to the original payment method.

Please note that banks, card issuers, and payment providers may require additional processing time before the refund appears in your account.

7. Exchanges

If you would like a different item, size, or variation, please contact us at [email protected].

Depending on availability and the circumstances of the request, we may provide exchange instructions or ask you to return the original item and place a new order.

8. Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We cannot guarantee cancellation once an order has entered processing or has been shipped. If the order has already shipped, you may need to follow the return process after delivery.

9. Contact Us

If you have questions about returns or refunds, please contact:

Hubbuka
Company: Guangzhou Hanxiange Technology Co., Ltd.
Email: [email protected]
Website: hubbuka.com