Terms of service

These Terms of Service govern your access to and use of hubbuka.com, including purchases made through the Hubbuka online store.

By accessing our website, placing an order, or using our services, you agree to these Terms of Service and any other applicable store policies.

1. Online Store Use

You may use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities

  • Attempt unauthorized access to our systems

  • Interfere with website security or functionality

  • Upload malicious code or harmful content

  • Misuse our services in a way that may damage Hubbuka or other users

We reserve the right to restrict access where misuse, fraud, or security concerns are identified.

2. Product Information

Hubbuka offers pet products including dog beds and loungers, crates and kennels, gates and playpens, and related pet accessories.

We make reasonable efforts to present product descriptions, dimensions, materials, photographs, colors, and other available product information accurately.

However, minor differences may occur because of lighting, screen settings, manufacturing tolerances, or product updates.

Customers should review the product information carefully before placing an order.

3. Prices and Payments

Product prices are displayed on our website and may change from time to time.

The price applicable to your order is the price shown at the time the order is placed, unless an obvious pricing error occurs.

Customers are responsible for providing accurate billing and payment information.

Payments are processed through authorized third-party payment service providers.

4. Order Acceptance

Submitting an order does not always guarantee acceptance.

We reserve the right to cancel or refuse an order where reasonably necessary, including cases involving:

  • Suspected fraud

  • Incorrect pricing

  • Product availability issues

  • Payment authorization problems

  • Incorrect customer information

  • Technical errors

  • Legal or regulatory restrictions

If payment has already been collected for an order that we cancel, an applicable refund will be issued.

5. Shipping

Orders are subject to our Shipping Policy.

Our standard shipping terms are:

  • Orders under $49.99 USD: $6.99 standard shipping

  • Orders of $49.99 USD or more: Free standard shipping

Estimated processing and delivery times are described in our Shipping Policy.

Delivery estimates are not guaranteed dates and may be affected by carriers, customs, weather, holidays, destination conditions, or other circumstances outside our reasonable control.

6. Returns and Refunds

Returns and refunds are governed by our Return & Refund Policy.

Eligible return requests must generally be submitted within 30 days of delivery.

Customers should contact us before returning any item so that we can provide the appropriate return instructions.

7. Product Availability

Product availability may change without notice.

We may limit quantities, discontinue products, or update product specifications where reasonably necessary.

If an item becomes unavailable after an order has been placed, we may contact you to provide an alternative solution or issue a refund where appropriate.

8. Accuracy of Information

We try to ensure that information on our website is accurate and current.

However, the website may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping, or other information.

We reserve the right to correct errors and update information where appropriate.

9. Intellectual Property

Unless otherwise stated, website content associated with Hubbuka, including original text, layout, branding, graphics, and design elements, is protected by applicable intellectual property laws.

You may not reproduce, distribute, modify, republish, or commercially exploit protected website content without appropriate authorization.

Third-party trademarks and other intellectual property remain the property of their respective owners.

10. Third-Party Services

Our website may rely on third-party services including:

  • Ecommerce platform providers

  • Payment processors

  • Shipping providers

  • Analytics services

  • Technical infrastructure providers

Your use of certain third-party services may also be subject to their own terms and policies.

We are not responsible for third-party services beyond the extent required by applicable law.

11. Limitation of Liability

To the maximum extent permitted by applicable law, Hubbuka and its operators will not be liable for indirect, incidental, special, or consequential losses arising from the use of our website or services.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

12. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses or claims resulting from your unlawful use of the website, violation of these Terms, or infringement of the rights of others.

13. Termination

We may suspend or terminate access to our services where reasonably necessary due to:

  • Fraudulent activity

  • Abuse of our services

  • Security concerns

  • Violation of these Terms

  • Legal or regulatory requirements

Any obligations arising before termination will remain in effect where applicable.

14. Governing Terms

These Terms should be read together with our other store policies, including:

  • Return & Refund Policy

  • Privacy Policy

  • Shipping Policy

  • Contact Information

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

15. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, services, legal obligations, or operational practices.

The updated version will be posted on our website.

16. Contact Us

If you have questions about these Terms of Service, please contact:

Hubbuka

Company Name:
Guangzhou Hanxiange Technology Co., Ltd.

Company Address:
Room C201, 3rd Floor, No. 261 Guangshen Avenue West
Baijiang Village, Xintang Town, Zengcheng District
Guangzhou, Guangdong
China

Email:
[email protected]

Website:
hubbuka.com